Cannot Install or Update Android Apps

The following troubleshooting steps should be taken when you’re having problems with installing or updating to the latest version of the Blink Android app.

  • Settings > Apps > Google Play Services > Clear Data
  • Settings > Apps > Google Play Store > Clear Data (you’ll probably have to sign in again, so make sure you know your Google credentials)
  • Settings > Apps > Google > Clear Data (same as above)
  • Settings > Apps menu > Show system apps > Google Services Framework > Clear Data
  • Settings > Accounts > Check that ‘Auto sync data’ is turned on
  • Settings > Accounts > Tap the Google account > Tap Sync Account > Follow steps on screen > Sync now
  • Settings > Accounts (may be something like ‘Accounts and Backup’) > Tap the Google account > Remove account > Restart device > Go back into the same screen and hit Add Account > Google > readd it


If the above steps don’t resolve the issue, then try the following:

  • Log out and back into the app.
  • Delete and reinstall the app from the Google Play Store.
  • If your device has an SD card, eject and remove it and then reinsert it.


You may also check the following:

  • That you have a strong Wi-Fi or mobile data connection.
  • The amount of storage space in your device.

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