Before resetting your Sync Module, follow the troubleshooting steps outlined in the Sync Module Troubleshooting article. If the issue persists, proceed with resetting your Sync Module.
Sync Module 2
The Sync Module 2 includes a reset button located on the back of the device, as shown below (#3).
Sync Module 2 Components
- QR Code of the Device Serial Number (DSN)
- USB 2.0 Type-A port for USB flash drive (for Local Storage)
- Reset Button
- Power port (standard mini-USB 5v 1A)
To reset the Sync Module 2:
Press and hold the reset button on the Sync Module 2 with a small, pointed object for five seconds. Release the button once the red LED begins to flash. A blinking blue and a solid green LED will appear, indicating that the Sync Module 2 is now ready to be set up.
Sync Module (1st Gen)
The Sync Module (1st Gen) includes a reset button located next to the USB port on the device.
To reset the Sync Module (1st Gen):
Use a small, thin object like a paperclip or a toothpick to press the reset button until you feel a click.
If the issue persists after following the steps above, please contact Technical Support.