Blink Support is unable to assist with retrieving your Wi-Fi Network password. For help with these types of issues, please contact your Internet Service Provider (ISP) or network administrator.
Wi-Fi Password Troubleshooting
If you encounter an "Incorrect Password for Your Wi-Fi" alert while adding a camera or Sync Module to your Blink app, attempt the following troubleshooting steps:
- Re-enter Wi-Fi Password: Double-check that you've entered the correct Wi-Fi password, and try again. If the "Incorrect Password for Your Wi-Fi" alert persists, proceed with the next steps.
- Check Password on Router: Check your router for a sticker containing the Wi-Fi password. Keep in mind, some routers might not have this sticker.
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Forget and Reconnect Wi-Fi Network: On your mobile device, go to network settings and choose to forget the Wi-Fi network. Then, try connecting to it again. If you can reconnect successfully, it means the password is correct.
- iOS users: How to forget a Wi-Fi network on iPhone, iPad, or Mac
- Android users: Remove saved networks
Special Characters in Your Wi-Fi Password
Blink Support is unable to assist with setting up guest networks or changing the Wi-Fi password for your router. If you require assistance with these actions, please contact your Internet Service Provider (ISP).
Using special characters (e.g., *, @, $, #) in your Wi-Fi password can sometimes create challenges during the initial setup of your Blink device. If you encounter any problems after confirming that your Wi-Fi password is correct, as outlined in the steps above, attempt the following troubleshooting steps:
- Temporarily change your Wi-Fi password: Temporarily change your Wi-Fi password, ensuring it does not include any special characters.
- Create a temporary guest network: Create a temporary guest network specifically for setting up your Blink device. After successfully setting up and connecting your Blink device to the internet, you can remove the temporary or guest network without impacting the device's functionality.
If you change your Wi-Fi password at any point after the initial setup, you must also update the password on your Blink devices and any other devices that connect to your Wi-Fi network.