Before performing a factory reset, follow the steps in the Sync Module Troubleshooting article. If the issue persists, proceed with a factory reset of the Sync Module.
If your Sync Module fails to connect to your Wi-Fi network, performing a factory reset may resolve the issue.
To perform a factory reset of the Sync Module:
- Unplug the Sync Module from the power source.
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Press and hold the reset button:
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Sync Module 2: Located on the back of the device.
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Sync Module (1st Gen): Located next to the USB port on the device.
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Sync Module 2: Located on the back of the device.
- While holding the reset button, plug the Sync Module back into the power source.
- Release the reset button when a blinking red LED appears.
- The Sync Module will cycle through various light patterns. A blinking blue and solid green LED indicates the device is ready to be set up.
- If the blinking blue and solid green LEDs do not appear, attempt the factory reset again. Learn more about what the LEDs on your Sync Module indicate.
If the issue persists after following the steps above, please contact Technical Support.
