The LED indicators on the Sync Module XR, Sync Module 2, and Sync Module (1st Gen) are located on the top of the device. Below is a chart explaining the meanings of the LED indicators, along with corresponding links to relevant support articles for troubleshooting.
Sync Module XR
| Light Pattern | Description |
|---|---|
 |
LED: Solid blue
Activity: Sync Module is starting up.
|
 |
LED: Blinking blue, solid green
Activity: Sync Module is in pairing mode and ready to be set up.
|
 |
LED: Solid blue, blinking green
Activity: Sync Module has fallen offline and is attempting to reconnect to the previous network.
|
 |
LED: Solid red
Activity: Sync Module is unable to connect to your network, or the entered Wi-Fi password may be incorrect.
|
 |
LED: Solid blue, solid green
Activity: Sync Module is online and connected to your network.
|
 |
LED: None
Activity: Sync Module is not plugged into an outlet, or there’s a power issue.
|
Sync Module (1st Gen) / Sync Module 2
| Light Pattern | Description |
|---|---|
 |
LED: Solid blue
Activity: Sync Module is starting up.
|
 |
LED: Blinking blue, solid green
Activity: Sync Module is in pairing mode and ready to be set up.
|
 |
LED: Solid blue, blinking green
Activity: Sync Module has fallen offline and is attempting to reconnect to the previous network.
|
 |
LED: Solid red
Activity: Sync Module is unable to connect to your network, or the entered Wi-Fi password may be incorrect.
|
 |
LED: Solid blue, solid green
Activity: Sync Module is online and connected to your network.
|
 |
LED: None
Activity: Sync Module is not plugged into an outlet, or there’s a power issue.
|