One way we protect your information is to hide your account details until you give permission for a support agent to have access. To improve your experience, we recommend making sure this option is enabled before you contact technical support.
Note: Blink customer service agents are never able to see your clips or live views from a camera.
To grant customer service access:
- Tap Settings and then Account and Privacy.
- Tap Grant Customer Support Access.
- Tap OK.
Customer support has access to your account details for 14 days. You can revoke permission at any time by tapping the switch again.
If you cannot access your account, contact our Customer Support team.
This privacy feature is present from Blink app versions 6.1.3 (iOS) and 6.1.2 (Android and Fire OS) onward. Refer to Current Blink App Versions to learn about updating your Blink app.
Blink Customer Support is here for you 24 hours a day / 7 days a week.