Use this article to troubleshoot issues when you can't log in or access your Blink account.
Troubleshooting
For common issues, follow these resolution steps:
| Issue | Resolution |
|---|---|
| Your device is connected to a VPN | Disconnect the VPN to set up your devices. After setup is complete, you can restart the VPN and try using your devices. |
| Your account email has not been verified | Creating a Blink account requires verifying your email address by entering a code sent to your email. |
| You're not receiving the SMS verification text | Check your mobile phone or device settings, as Blink messages may have been marked as spam or blocked. SMS text messages do not work with landlines. |
Invalid Credentials
If you see an Invalid Credentials message when attempting to sign in to your Blink account through the app, it could be due to one of the following reasons:
- You used a different email address when you created your account.
- You misspelled or entered an incorrect email address.
- You entered an incorrect password.
If you need to update your password, refer to Changing Your Blink Account Password. If you continue to experience login issues, contact Blink Support.
Login Attempts Exceeded
Your Blink account will be locked for 10 minutes after five unsuccessful login attempts. Upon the fifth attempt, an email notification containing the device name, IP address, and a password reset link will be sent to your registered email address. After 10 minutes, you can log in with the new password.
If you don't receive the email, check your junk/spam folders or add no-reply@blinkforhome.com to your trusted senders list.
If you continue to experience login issues, contact Blink Support.