The following will assist you with resolving issues with your Pan-Tilt Mount, which is only for indoor use.
Recalibrate your Pan-Tilt Mount
If you receive an alert in the Blink app to calibrate your Pan-Tilt Mount, you’ll need to re-calibrate it. You can do this manually in the app or by unplugging your Pan-Tilt Mount from the power source and then plugging it back in. Learn more about how to manually calibrate the Pan-Tilt Mount.
DeleteReset your Mini camera
The Blink Mini has a Reset button on the bottom side of the camera, which may be necessary to use when adding it to a system or resolving issues that occur. It is recommended that you first remove your Mini from the Pan-Tilt Mount for easier access, while making sure you leave the USB cable connected, before attempting a Reset. Learn more about resetting the Blink Mini camera.
DeleteThe controls or settings for my Pan-Tilt mount aren’t visible
Make certain that the Blink Mini is the only camera you have connected to the Pan-Tilt Mount. Next, check that the Blink app is up to date. It is important that you use the most current version of the Blink app to have full compatibility with your Pan-Tilt Mount. Learn more about keeping your app version current.
DeleteMy Pan-Tilt Mount speed or movements are irregular
If your Pan-Tilt Mount speed or movements aren’t normal, it may be due to using a third-party USB cable or power adapter. It is important to use only the supplied USB cable and power adapter that are included with your Mini camera or Pan-Tilt Mount camera bundle. In addition, extension leads and extension cables may also affect the motor’s functionality if they aren’t supplying the correct amount of power to your unit.
DeleteMy images appear upside down
If the Mini camera connected to your Pan-Tilt Mount produces upside-down live views or clips, check the Flip Video setting for your camera. This setting needs to be enabled when mounting to ceilings or disabled again if this is no longer the case. Learn more about using the Flip Video setting.
DeleteMy camera isn’t showing a full 360° view
If your view range is not a full 360°, it could be due to incorrectly mounting your Mini camera. Make certain your Pan-Tilt Mount is connected to the bottom of your Mini and not the back mounting point. Otherwise your range of motion will be restricted. Learn more about setting up your Pan-Tilt Mount.
DeleteMy camera will not pan or tilt to the limit
It is important that you place your Pan-Tilt Mount in a location where it has enough clearance to fully move in all directions. This will most often occur if the unit is placed too close to a wall or other objects.
DeleteI’m missing a power cable and adapter in my box
If you purchased your Pan-Tilt Mount as a standalone accessory, you need to use the power cable and adapter that originally shipped with your Mini camera. Power cables and adapters are included in your box when you purchase your Pan-Tilt Mount and Mini camera together.
DeleteMy default position isn’t aligning properly
Initially the default home position is 180 degree pan position from the USB port and 90 degree tilt position from the base. If this changes, or the Pan-Tilt Mount doesn’t return to a new default position you set, you’ll need to update your Default View. Learn more about resetting your default view and controlling your Pan-Tilt Mount.
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