If you’re experiencing a video-related issue with one of your cameras, please email Technical Support. You’ll receive a reply from our system that allows you to upload files and provide examples for our team to research.
Once you’ve submitted the email form and received a reply, follow these steps to provide a sample clip.
1. Choose a clip to send to Customer Service
From your Home screen, tap Clips 
and tap the clip you want to send to support.
2. Share the clip
iOS devices
- Once the clip has finished playing, tap the Share icon in the upper left. From the share menu, select Save Video to save a copy of the video in the Photos app on your device or select your email app to send it directly.
- Once you’ve saved the video, return to your email app to reply to our message. In the response we send, tap the arrow at the bottom of the screen and tap Reply.
- Tap the white space in the email message and you’ll reveal these options: Select, Select All, Quote Level.
- Tap the More arrow to the right of this popup to reveal the option we’re searching for.
- Tap Insert Photo or Video.
- Navigate to your Videos section and tap the clip you want to send.
- This will open the video where you can view to verify this is the correct clip. Then tap the Choose button.
This will insert the video in your email, and you can type a description of the issue in the clip and tap Send. We’ll review your video and respond to your message.
DeleteAndroid devices
- Once you’ve finished watching the clip, tap the Download icon in the upper left of the clip.
- Launch your preferred email client from your Home screen.
- Locate the email thread you have with customer service.
- Tap Attach (Paperclip icon).
- Select Attach file.
- Select Downloads from the list of locations.
- Select the file video_clip.mp4 from your Downloads folder.
When attaching the video to your email, you can enter comments and send your message to customer service. We’ll review your video and respond to your message.
Delete