Why does Blink need my phone number?

At Blink, we value your security and privacy. To ensure that important account changes are authorized by the account owner, we require your phone number as part of our security verification process. Please rest assured that your phone number remains confidential and is never sold or used for marketing purposes.

We use phone number verification to authorize the following actions on your Blink account:

• Log in to your Blink account
• Reset, change, or recover your password
• Log in to a new device
• Change your phone number
• Change your email address

To make authorization quick and convenient, Blink sends a one-time PIN via SMS text message to the phone number registered on your account. Simply enter this code to confirm your identity and complete your action.

What is a verification code?

A verification code is used to authenticate your identity. As part of our verification policy, Blink sends an SMS text to your mobile device containing a six-digit verification code. Once you enter or share the six-digit number code, you can complete your account setup, changes in the Blink app, or customer service can continue your support call. 

Verification codes can also be sent via WhatsApp, or can be read to you by an automated voice call.

Note: Charges may apply for receiving SMS text messages. We recommend checking with your phone service provider for more information.

What steps can I take if I'm not receiving a verification code or PIN?

If you are not receiving your verification code (also known as a PIN), please follow these steps:

• Check if your mobile device carrier is flagging your code notification as spam.
• If you are receiving your PIN via email, kindly check your email's spam/junk, trash, and promotions folders. If you still cannot find it, try accessing your email on a different mobile device or computer.

If you're not receiving your verification code (PIN), try these solutions:

• Check spam filters. Your mobile carrier or email provider may be blocking the code. For SMS, check your phone's spam folder. For email, check spam, trash, and promotions folders, or try accessing email from a different device.
• Wait 2-3 minutes. Codes can be delayed. Wait before requesting a new one.
• Verify your contact information. Ensure your phone number or email address on your Blink account is current and correct.
• Switch delivery methods. If text messaging isn't working, try WhatsApp. If using WhatsApp, ensure that the phone number on your Blink account matches the phone number used in WhatsApp.

How do I receive my verification code by voice call instead of SMS?

If you can't or prefer not to receive your verification code via text message or WhatsApp, you can have it read to you through an automated voice call.

To switch your verification method:

1. Tap Settings at the bottom of your home screen.
2. Tap Account and Privacy. 
3. Tap Account Management.
4. Tap Phone Number.
5. Enter your Blink account password when prompted.
6. On the Change Phone Number screen, under Receive code by tap Voice call.

Both mobile and landline numbers work with the voice call option. Contact Blink Support if you have any questions or concerns.