The Blink One-Year Limited Warranty does not cover theft or vandalism. At Blink's sole discretion, the company may provide a courtesy replacement in certain circumstances involving theft. This courtesy replacement, if offered, does not constitute an admission of liability or an extension of warranty coverage, and Blink reserves the right to deny such requests at any time without obligation.

To request a courtesy replacement, carefully follow these steps:

1. Immediately report the theft to the police. Before you do anything else, you should report the theft to the police. Follow their instructions to protect the scene until an officer arrives to take your report. When you provide your police report, make sure to write down the case number and officer’s name.
2. Obtain a copy of the police report as soon as possible. A copy of the police report is proof of theft. No replacement can be provided without a copy of the police report.* To receive a replacement, provide a copy of the police report within 15 business days of the reported theft date.
3. Create a Blink Technical Support case within 15 days of the theft. Within 15 business days of the theft, submit a Device Theft Blink Support Request and attach a clear readable copy of the police report to your description of events.

What's Not Covered

• If your Blink device was lost or stolen in transit before setup and installation.
• If your Blink device was delivered to the incorrect address.
• If tracking information shows as delivered, but you did not receive the device.
• If your Blink device was delivered and was stolen before you retrieved it.

Blink Courtesy Theft Replacement Policy Terms and Conditions

• Eligibility: Applies only to the original consumer purchaser from an authorised retailer. The Blink device must have been previously configured in the Blink App, physically installed and be active on your account at the time of the theft report.
• Discretionary Service: Blink reserves the absolute right to deny replacement at any time for suspected fraud or any other reason at its sole discretion.
• Reporting Deadline: The customer must notify Blink within 15 calendar days from the date the theft occurred (not the date of the police report); late reports may be accepted at Blink's sole discretion.
• Like-for-Like Replacement: Replacement devices provided on same type and model basis, subject to availability.
• Final Determination: All Blink decisions regarding replacement eligibility are final, binding and non-appealable.
• No Warranty: This Programme does not constitute a warranty, insurance policy or guarantee; it may be modified or terminated without notice.