Why is there a solid blue light during setup?

A solid blue light during setup is normal. The blue LED on your Mini 4K+ indicates different states:

Can I use my Mini 4K+ as a chime for a Blink Video Doorbell?

Yes, your Blink Mini 4K+ can act as a chime. You can hear doorbell alerts from the room where your camera is placed, even if your phone isn’t nearby.

To set up your Mini 4K+ as a chime for your Blink Video Doorbell, ensure both devices are on the same Blink system.

1. Open the Blink app and tap the More (...) button on your Video Doorbell thumbnail.
2. Tap Device Settings.
3. Tap Doorbell and Chime Settings.
4. Tap Use Blink Mini Camera as a Chime.
5. Select the Mini 4K+ camera to use as a chime and tap Save.

Your Mini 4K+ will now chime when someone presses your Blink Video Doorbell. If you still need assistance, visit How Do I Use My Mini Camera as a Chime?

Why does my camera appear offline?

If your Mini 4K+ shows as offline in the app:

• Reboot your router: Power cycle your Wi-Fi router and wait 2–3 minutes for it to fully restart.
• Check Wi-Fi signal strength: Open the Blink app and check the signal strength indicator. If it shows two bars or less, move the camera closer to your router.
• Verify correct network: Ensure the camera is connected to the correct Wi-Fi network (Blink Mini 4K+ supports both 2.4 GHz and 5 GHz bands).
• Reposition the camera: Move the camera closer to your router to improve signal strength.
• Check internet connection: Verify that your router has an active internet connection.

How do I reset the camera?

In some cases, such as when you delete your camera and cannot add it back to your account, you may need to reset your Mini 4K+ camera. To reset:

1. Locate the reset button on the top of the camera.
2. Press and hold the reset button for five seconds. 
3. Once reset, set up the camera again in the Blink app.

What should I do if Thermal Protection Mode activates?

Thermal Protection Mode activates when the camera's internal temperature exceeds the safe operating temperature range of -5°F to 113°F (-20°C to 45°C). Once the camera cools to a safe temperature, it will automatically resume operation.

• What to do: Move the camera to a cooler location or allow it to cool down naturally.
• Prevention: Avoid direct sunlight and ensure adequate ventilation around the camera.

Why is there no status light, or the camera won't power on?

If your camera shows no status light or won't power on:

• Check the USB-C cable connection: Ensure the USB-C cable is fully inserted into both the camera and the power adapter.
• Verify the power adapter: Use the required 5V/1.5A power adapter. Using an incompatible adapter may not provide sufficient power.
• Try a different outlet: Test the power adapter in a different electrical outlet to make sure there are no outlet issues.
• Inspect the cable: Look for any visible damage, kinks or fraying on the USB-C cable. If it appears damaged, try a different USB-C cable.

Which power adapter does the camera use?

The Mini 4K+ requires a specific power adapter to operate properly. For indoors, use the power adapter provided with your camera. For outdoors, use the Blink Weather-Resistant Power Adapter (sold separately).

• Required specifications: 5V output, 1.5A minimum current, 7.5W power adapter.
• Connection type: USB-C.
• Why it matters: Using an adapter with lower amperage may cause the camera to malfunction, disconnect or fail to record.

Why can't my camera connect to Wi-Fi?

If the camera cannot connect to Wi-Fi or keeps falling offline:

• Reboot your Wi-Fi router: Unplug your Wi-Fi router for 30 seconds and plug it back in. Restarting your router can help when your Wi-Fi is slow or disconnects intermittently.
• Check your password: Ensure you’ve entered your Wi-Fi password correctly. Tap the eye icon in the password field to make the characters visible and carefully enter your password.
• Check the connection between your Wi-Fi router and your camera: If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the camera. To verify signal strength:
  1. In the Blink app Home screen, tap the More (...) button on your Mini 4K+ thumbnail image.
  2. Tap Device Settings.
  3. Tap General Settings.
  4. Locate your network and confirm the Wi-Fi network strength is sufficient.

What is Wi-Fi 6 dual-band support?

The Mini 4K+ is the first Blink camera to support Wi-Fi 6 with dual-band connectivity. This means your camera can connect to either 2.4 GHz or 5 GHz Wi-Fi networks.

• 2.4 GHz band offers better range and wall penetration. Use this band if your camera is far from your router, or if there are many walls between the camera and router.
• 5 GHz band offers faster speeds and less interference from other devices. Use this band if your camera is close to your router and you want the best performance.
• Merged networks: If your router broadcasts both bands under a single network name (SSID), the camera will automatically connect to the strongest signal available.

Why is the video quality poor or pixelated?

To help improve video quality:

• Clean the lens: Gently wipe the camera lens with a soft, dry cloth to remove dust or smudges.
• Optimise placement: Ensure the camera has a clear view of the area you want to monitor. Remove any obstructions.
• Ensure there is a strong internet connection: Mini 4K+ automatically adjusts video quality based on available bandwidth using Advanced Bandwidth Control.
• Reduce Wi-Fi interference: Move the camera away from other wireless devices or change your Wi-Fi channel.

If the issue persists, visit Blink Camera Placement Guidelines.

Why does my video quality change?

To help ensure you have a stable, reliable connection, Mini 4K+ uses Advanced Bandwidth Control (ABC) to automatically adjust video quality based on your internet connection. Quality changes are automatic and help ensure you don't miss important events due to connection issues.

How it works:

• If your Wi-Fi signal is weak or your internet speed drops, the camera will reduce resolution or frame rate to maintain a stable connection.
• Video quality will automatically improve when your connection improves.
• The Mini 4K+ uses Dynamic Resolution to automatically adjust video quality in real-time based on your internet network conditions, ensuring the best possible picture without interruptions.

Why is Night Vision not working?

Night Vision activates when light levels drop below 0.5 lux. If Night Vision isn’t activating:

• Check IR settings: Ensure IR (infrared) is set to ‘Auto’ in your camera settings.
• Clean the lens: Dust or smudges on the lens can block infrared light. Gently clean it with a soft cloth.
• Avoid reflective surfaces: Position the camera to avoid reflections from windows or shiny surfaces, which can interfere with IR.
• Check IR LEDs: Ensure the infrared LEDs on the front of the camera aren’t obstructed.
• Adjust the placement: To reduce glare and optimise Night Vision coverage, adjust the camera position.

What is Pre-Roll?

Pre-Roll is a feature that records video before motion is detected, giving you a complete picture of what happened. In your timeline, you'll see what happened just before the motion event triggered. Pre-Roll is automatically enabled.

What is H.265 video codec?

The Mini 4K+ uses advanced H.265 (HEVC) video compression. Benefits of H.265 include:

• Better quality video with smaller file sizes.
• Excellent 4K video while using less internet bandwidth.
• Videos upload more quickly due to smaller file sizes.

What is Extended Live View?

With Extended Live View you can enjoy Live Video for up to 90 minutes continuously without interruption. 

To use it:

1. On the Blink app, tap your Mini 4K+ camera.
2. Tap Live View.

If you don't stop it, Live View will automatically disconnect after 90 minutes. You can reconnect to Live View at any time by tapping the camera again.

How do sensitivity settings work in the Blink Mini 4K+?

You can adjust the motion detection range of your Mini 4K+ using the Motion Sensitivity slider in the Blink app. Lowering motion sensitivity reduces the detection range, which helps decrease false alerts. If the camera is missing motion events, try increasing motion sensitivity.

The Motion Sensitivity settings are:

• Off: Motion detection is disabled.
• Min: Detects motion at a shorter range.
• Medium: The default, balanced detection range suitable for most environments.
• Max: Detects motion at the maximum range (up to 14 m / 46 ft).

To adjust sensitivity:

1. In the Blink app, tap More (...) on your camera's thumbnail.
2. Tap Device Settings > Motion Settings.
3. Use the Motion Sensitivity slider to select Off, Min, Medium, or Max.

Why am I not getting motion notifications?

If your Mini 4K+ isn’t detecting motion, check the following possible causes and solutions:

• Check if your system is armed: Your system must be armed to record motion events. Learn how to arm your Blink system.
• Verify whether Motion Detection has been enabled: Motion Detection must be enabled for the camera to detect activity. Learn how to turn on Motion Detection.
  
• Check your Wi-Fi connection: A stable Wi-Fi connection is needed for motion notifications to be delivered. The Mini 4K+ supports both 2.4 GHz and 5 GHz networks. Learn how to optimise Wi-Fi performance.
• Adjust the Sensitivity Settings: Low sensitivity may cause the camera to miss motion. Mini 4K+ can detect motion up to 14 metres (46 feet) away. Learn how to adjust motion settings.
• Reposition the camera: Camera angle and placement can affect motion detection. Learn how to improve camera positioning.
• Check your Activity Zones: If you've set up Activity Zones, motion outside those zones won't trigger alerts. Review your zones to make sure they cover the areas you want to monitor. Learn how to set up Activity Zones.

If the issue persists, visit Troubleshooting Motion Notifications.

I'm getting too many motion notifications. What can I do?

To reduce the amount of motion alerts you receive:

• Lower the Sensitivity: Adjust the Motion Detection Sensitivity setting in the app to reduce false alerts. Learn how to adjust Motion Settings.
• Use Activity Zones: Create Activity Zones to monitor only specific areas and ignore motion in other parts of the frame. Learn how to set up Activity Zones.
• Check the camera placement: Ensure the camera isn't pointed at areas with constant movement, like trees being moved by the wind. Avoid placing the camera near bright lights, moving branches and high-traffic areas with passing vehicles. Learn how to improve camera positioning.
  

Why is Two-Way Talk not working?

If you can't hear or speak through the camera:

• Check the phone volume: Verify your phone's volume is turned up and not on silent.
• Check the speaker volume: In the Blink app, ensure the camera's speaker volume isn’t muted.
• Check your Wi-Fi connection: Two-Way Talk requires a stable Wi-Fi connection. Learn how to optimise Wi-Fi performance.
• Enable microphone permissions: Check your phone settings to ensure the Blink app has permission to access your phone's microphone.
• Restart the app: Close and reopen the Blink app, and then try Two-Way Talk again.

Why is audio quality poor or has an echo?

To improve audio quality and reduce echo:

• Check your Wi-Fi connection: A weak Wi-Fi connection can lead to poor audio quality. Try moving closer to your router. Learn how to optimise Wi-Fi performance.
• Reduce background noise: Minimise loud background noise in your environment.
• Echo Cancellation: The camera has built-in Echo Cancellation. If an echo persists, try speaking more slowly or at a lower volume.
• Avoid feedback: Don't place the camera's speaker facing a wall or reflective surface.

Why is the camera microphone not picking up sound?

If the microphone isn't capturing audio:

• Clean the microphone: Gently clean the microphone opening on the camera with a soft, dry cloth.
• Check the phone microphone permissions: Check your phone settings to ensure the Blink app has permission to access the camera's microphone.
• Check the camera microphone settings: In the Blink app, ensure the camera's volume isn’t muted.
• Test with Live View: Open Live View on the camera and try speaking. If you still don't hear yourself, the microphone may need service.
• Restart the camera: Power cycle the camera by unplugging it for 30 seconds, then plugging it back in.

How do I activate the Siren?

Note: The Siren requires manual activation and won’t activate automatically.

To turn the Siren ON:

1. Open the Blink app and tap the Play icon on your Mini 4K+ thumbnail to start a live view.
2. Tap the More (...) button, then tap Siren On.
3. A warning message will state the Siren is loud and will sound for 30 seconds if not manually deactivated. To proceed, tap Turn On Siren.

To turn it OFF:

• When in Live View, tap Siren Off.

Why is the Siren not activating?

If the Siren button doesn't work:

• Check the Wi-Fi connection: The camera must be connected to Wi-Fi to activate the Siren.
• Verify that Live View is open: The Siren can only be activated during an active Live View session.
• Restart the app: Close and reopen the Blink app.
• Restart the camera: Power cycle the camera by unplugging it for 30 seconds, then plugging it back in.