This articles explains why you may receive a ‘Serial already registered to a different account’ error message when adding a device in the Blink app.
Why am I receiving this error message?
The device has been previously set up in a Blink account and continues to exist in that account.
How to resolve this error message
Depending on how you acquired the device, one of these scenarios may resolve your issue:
1. You added the device to a different account or system in the past.
- Do you have multiple Blink accounts and systems? If so, the device may have been added to your other account or a different system. Check your other Blink account and any other systems to see if the device is listed. If it is, you must delete that device from that account. Once you’ve deleted it, you can readd it to the appropriate Blink account.
- Learn more about how to delete a camera.
- Learn more about how to delete a system.
2. You were gifted the device.
- Did someone give you the device? If so, the device must be deleted from the original owner’s Blink account.
- If they need help deleting the camera, they can learn more by visiting gifting your existing Blink hardware.
- Once the device serial number is no longer associated with another Blink account, you can add it to your Blink account.
3. You bought the item from an unsupported third-party seller.
- If you receive a Blink device from an unsupported third-party seller (preowned or refurbished), you must contact the original owner or seller and request they delete the device from an existing account.
- If they need help deleting the camera, they can learn more by visiting selling your existing Blink hardware.
- If you are unable to contact the original owner or seller, Blink Support is unable to resolve this issue and your system is no longer warrantied.
Always buy from an Official Blink Retailer
Purchase your Blink devices from official retailers to ensure they aren’t preowned and already registered. Here is a list of our official Blink retailers:
US Retailers
Amazon, Best Buy, Lowe's, Kohl's, Woot.com, Staples, AAFES, Target, Costco, Home Depot, and Meijer.
DeleteCanada Retailers
Amazon.CA, Best Buy, Canadian Tire, Costco, London Drugs, Lowes, Reno Depot, Rona, Staples, The Home Depot and The Source.
DeleteEU/UK Retailers
UK: |
Amazon.co.uk, Argos, ScrewFix, Very, Curry's PC World, John Lewis |
DE: |
Amazon.de, Media Markt, Saturn, Expert, Tink, Notebooksbilliger.de, Cyberport |
FR: |
Amazon.fr, Boulanger |
IT: |
Amazon.it, Media World, Unieuro |
ES: |
Amazon.es, Media Markt |
IE: |
Amazon.co.uk, Argos |
AT: |
Amazon.de, Media Markt, Saturn |
NL: |
Amazon.nl, Coolblue |
BE: |
Amazon.com.be |
Australia and New Zealand
Australia: Bunnings, JB Hi-Fi, Officeworks, The Good Guys, and Harvey Norman.
New Zealand: Noel Leeming, PB Tech, Harvey Norman, and JB Hi-Fi.
Worldwide:
AAFES - Army and Air Force Exchange Service
NEX - Navy and Marines Exchange Service
CGX - Coast Guard Exchange
Remember to keep your receipt. Any questions about your purchase will be redirected to the original point of sale.
If you intend to sell or gift your device, please review the Reselling or gifting your Blink hardware article.