How do I activate purchased Blink Subscription Plans?

To activate Blink Subscription Plans purchased on Amazon, use the following steps:

1. Link your Blink and Amazon accounts in the Blink app. Note: If you purchased a plus or plus ai plan, it will automatically attach to all your Blink devices when you link your accounts.
2. If you purchased basic or basic ai plans, you can attach them in the Blink app by tapping Settings at the bottom right of the screen and select Blink Plans.
3. Next, tap on Manage Blink Plans to view all your available plans and devices for attachment.
   
4. You can also go to Your Memberships & Subscriptions in your Amazon account to activate your plans.

Learn more about linking and attaching subscription plans.

Why can't I upgrade to or purchase a basic ai or plus ai plan?

AI plans require your location to be set in the Blink app. If you haven't set your location yet, update it in Settings. Plus ai and basic ai plans are available only in the United States, Canada, and the United Kingdom, and are not available for customers in Illinois due to state-specific legislation.

If you currently have a Blink subscription through Apple, you'll need to cancel your existing subscription before purchasing a new AI plan through Blink.com or Amazon.

I can't link my Amazon account to my Blink account.

If you see an error message such as "Failed to link accounts", you may have a different Blink account which was linked to your Amazon account at some point when you created your Blink account.

Another reason could be you are entering the login for a different Amazon account, which is not the same one used for your Blink account. In addition, you can't link more than one Blink account to an Amazon account. Learn more about linking your accounts.

How to resolve linking to the wrong Amazon account

If you link to the wrong Amazon account, your purchased subscription plans will not be active and you will lose all of your subscription benefits when your no-cost trial ends. You can view and manage your subscriptions on the Your Memberships & Subscriptions page in your Amazon account.

Once you determine your correct Amazon account by checking your Amazon account settings and the Your Memberships & Subscriptions page, you must unlink your Amazon account. After your accounts are successfully unlinked, link your Blink account to the Amazon account you used to purchase your subscription plan. Learn more about unlinking your Blink and Amazon accounts.

Note: If you purchased a plan on Blink.com, you may not have used an Amazon account. To purchase a subscription plan on Blink.com, an Amazon account is not necessary.

When I try to use the mobile Amazon app to purchase subscriptions, I see an "Unavailable in App" message.

• Blink subscriptions cannot be purchased on the mobile Amazon app. 
• You must use a web browser to purchase a subscription on Blink.com or on Amazon. 
• If you are using at least iOS 15 on a device, you can press and hold purchase links until more options appear and then select “Open in New Tab” which opens in your browser instead of the Amazon app.

I received an "Attach currently unavailable" message.

If you receive this error and all of your credit card payment and address information is correct in your Amazon account, wait a few minutes and try the attachment process again, since the cause could be a delay on Amazon. Refreshing the page, or signing out and into your Amazon account again and then attaching the plan may also resolve this issue. You will receive a confirmation email from Amazon after the delay regarding your attachment.

How do I update my Amazon subscription email information on my Amazon account?

You have the option to change your subscription email preferences in your Amazon account. By default, the email address you used to create your account will be used for all communications from Amazon; however, you can change your email to a different address. In addition, you can modify which categories you want to be notified about by updating your subscription email preferences in your Amazon account.

I'm unable to attach devices to my subscription plan.

Plans purchased on Amazon 

If you do not see your Blink devices available for attachment, then you may not be logged into or linked to the same Amazon account you used to purchase your plan. It is important that your subscription plan is purchased using the same Amazon account that is linked to your Blink account. Learn more about purchasing a Blink Subscription Plan.

Plans purchased on Blink.com

If you purchased a plan on Blink.com, you may not have used an Amazon account. To purchase a subscription plan on Blink.com, an Amazon account is not necessary.

I see a message "Missing default address or purchase preference" when purchasing or attaching a subscription plan on Amazon.

If you do not have a default address or purchase preference setup in your Amazon account, you can't purchase or attach a Blink subscription plan on Amazon. You can access and manage your default address and purchase preferences on the Your Payments page of your Amazon account.

I receive an error message regarding my region when purchasing a subscription plan.

Make sure you purchase from the store for the region you live in. Blink plans can be purchased on Blink.com in the United States, Canada, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Belgium, Ireland, and Austria. Customers outside of these regions can purchase through Amazon by selecting their region and signing in to complete the purchase.

This error can occur if the country or region of record on your Amazon account, or your payment billing address, does not match the region where you are purchasing. You must have a valid address in the region where you are purchasing.
You can resolve this by updating your address and payment billing address as follows:

1. Go to Manage Your Content and Devices in your Amazon account.
2. On the Preferences tab, beneath Country/Region Settings, select the "Change your country/region" link.
3. Click the Change button and select the country or region where you are purchasing from the drop-down menu.
4. Recreate your home address and delete the old one in your Amazon account.
5. Purchase a new subscription plan on either: 
   • Blink.com (available in the regions listed above)
   • Amazon (select the region you live in)

Note: Plus ai and basic ai plans are available only in the United States, Canada, and the United Kingdom, and are not available in Illinois due to state-specific legislation. Customers in Illinois are eligible for basic and plus plans.

I received a "Missing Payment Method" error when trying to attach a Blink Subscription Plan purchased on Amazon.

There must be a valid payment method in your Amazon account. If you do not have a valid payment method in your account, you can't purchase or attach a Blink subscription plan. You can access and manage your payment methods on the Your Payments page of your Amazon account.

How do I update payment information on my account?

If you have a problem with renewing or continuing payments on your Blink subscription plan, you may need to update the payment information on your account. Issues such as expired credit cards, insufficient funds on debit cards, or cards declined for other reasons can be resolved by entering a valid payment method in your account.

Plans purchased on Blink.com

1. Log in to Blink.com with your Blink email and password.
2. If prompted to verify, enter the verification code you received via SMS/voice call or email, then tap Verify Code.
3. Select My Plan.
4. In the "Billing" section, select Payment Method.

Plans purchased on Amazon

• Update the information in your Amazon Wallet.
• Use the Manage Payment Methods option in your Amazon account.

Note: Amazon Business accounts, Amazon Store Cards and Amazon Secured Cards cannot be used to purchase Blink subscriptions.

I'm not able to view motion clips after subscribing to a plan.

If you purchase a plan on Amazon, Blink devices must first be attached to a purchased subscription plan to take advantage of such features as cloud storage for your video clips. Your Blink and Amazon accounts also need to be linked before your devices can be attached to your plan.

If you purchase a plan on Blink.com, you don't have to link your Amazon and Blink accounts to enjoy the plan features. 

Note: Once your Blink and Amazon accounts are linked, all devices on an account automatically attach to purchased plus or plus ai plans. Basic and basic ai plans only provide individual coverage for eligible devices attached to each plan. Learn more about linking accounts.

Can I manage my Blink system on Blink.com?

You can manage Blink Subscription Plans purchased on Blink.com on the website. You can change payment, cancel, or upgrade your plan.

To manage your Blink system and devices, you must use the Blink app.