Thanks for your inquiry. Please upload Preservation Requests via your account, through our Amazon Law Enforcement Request Tracker (ALERT). If you experience technical difficulties using ALERT, please email firstname.lastname@example.org for assistance.
Preservation Requests should specify what type of information is being requested, the preservation start/end date, and the timeframe, converted to UTC. In order for us to identify an account, we require the email address associated with the Blink account, the serial number (DSN) of a Blink camera, or the serial number from a sync module.
Please see the Amazon Law Enforcement Guidelines for additional information.
Learn more about requests to obtain or delete your own data.
Device Serial Number Locations
These images show the location of a device serial number. The Wired Floodlight, Mini, and Video Doorbell do not require a Sync Module; however, they can be added to a Sync Module system.
Devices that manage their own system
Serial number is located on the back of the camera, below the swivel mount.
The Device Serial Number (DSN) may be located on the doorbell's main packaging box (alphanumeric prefaced by DSN). The DSN is located on the back of the device, above the battery compartment. You do not need to remove the battery cover to find it; however, you will not be able to see it if you have attached your doorbell the mounting back plate.
The Device Serial Number (DSN) is located on the back of the Mini.
Devices that require a Sync Module
The Device Serial Number (DSN) is located on the back of the device.
Sync Module 2
Original Sync Module
These devices require a Sync Module to save images or video in a typical installation.
The Device Serial Number (DSN) is located near the battery compartment of these devices. You must remove the back cover of the camera to see the DSN.
Some Blink accessories operate with an attached camera. The accessories themselves do not store imagery or act as a camera in any way.
The serial number is located outside of the Floodlight Mount's battery cover.
The serial number is located on the back of the device.
The serial number is located on the bottom of device.
The serial number is located on the back of the device.Delete
Blink Data Preservation Policy
A Data Preservation Request allows Blink to retrieve and export data from a Blink account prior to deletion.
The time period of image and video storage on Blink servers is limited to:
- 60 days from the moment of creation, per account in the United States and Canada.
- 30 days from the moment of creation, per account in United Kingdom and supported European countries.
Data cannot be retrieved after it is deleted by user action, or by automatic process due to age (60 days or 30 days, as described above).
If a customer has a Sync Module 2 with an attached USB flash drive and also has an active subscription plan, then a once-daily backup of motion clips is saved to the drive. Blink has no control over the contents contained on the drive. The backup files are not viewable in the Blink app and must be accessed directly from a PC. The video files are not encrypted.
Customers with an active subscription are also able to save live camera video (Live View) to cloud storage that is only viewable through the Blink app. Live View sessions are never stored to an attached USB flash drive.
Additionally, Blink has no control over, and does not authorize the use of, any external service or device that may store imagery or network data associated with the customer's installation location.