Table of Contents

• How can I power my Outdoor 4?
• How can I resolve a ‘Camera is offline’ message on my Outdoor 4?
• Why isn’t my Outdoor 4 recording motion events?
• How to resolve Outdoor 4 setup error messages?
• Why am I receiving motion alerts from inactive Activity Zones?

How can I power my Outdoor 4?

You can power your Outdoor 4 with:

• 2 AA 1.5V lithium non-rechargeable batteries
• Weather-Resistant Power Adapter (sold separately).
• Outdoor 4 Battery Extension Pack (available in the US and Canada)

Note: When using the Weather-Resistant Power Adapter, keep working batteries installed as backup power. Outdoor 4 will automatically switch to battery power if needed. Visit Blink Outdoor Power Adapter to learn more.

How can I resolve a ‘Camera is offline’ message on my Outdoor 4?

If your camera is offline or cannot communicate with your Sync Module, the camera thumbnail will appear dimmed out with the message ‘Camera is offline’.

Learn how to resolve the ‘Camera is offline’ message or:

• Ensure your Sync Module is online.
• Power cycle your Sync Module by unplugging it for 30 seconds and plugging it back in.
• Power cycle your camera by removing the batteries for five seconds, then reinserting them.
• Check the battery level and replace if needed.
• Verify your Wi-Fi connection is stable and active.
• Check the signal strength between the Sync Module and the Outdoor 4 camera.
• Check the signal strength between your Wi-Fi router and the Sync Module.

Why isn’t my Outdoor 4 recording motion events?

If your Outdoor 4 isn’t recording motion events, verify the following:

• Check if your system is armed.
  Your system must be armed to record motion events. Learn how to arm your system.
• Verify whether motion detection has been enabled.
  Motion Detection must be enabled for the camera to detect activity. Learn how to enable Motion Detection.
• Check your Wi-Fi connection.
  Poor Wi-Fi connection can prevent events from being recorded. Learn how to optimise Wi-Fi performance.
• Adjust the sensitivity settings.
  Low sensitivity may cause the camera to miss motion. Learn how to adjust motion settings.
• Reposition the camera.
  Camera angle and placement can affect motion detection. Learn how to improve camera positioning.
• Check whether storage is available.
  Lack of available storage may prevent motion clips from being saved. Learn how to troubleshoot motion clip storage.

How to resolve Outdoor 4 setup error messages?

• ‘Serial already registered to a different account.’
  This message appears when the device has been previously set up in another Blink account. If gifted, the original owner must remove the device from their account. Learn about reselling or gifting your Blink hardware.
• ‘Camera serial already registered to this account.’
  This means the camera has already been set up in the current Blink account. Check your systems to locate the camera.
• ‘You don't have any online Sync Module. This is a dependent device.’
  This error appears when you try to add an Outdoor 4 camera without first adding a Sync Module. Learn how to add a Sync Module.

Why am I receiving motion alerts from inactive Activity Zones?

While you may have selected certain areas using Activity Zones to avoid triggering the camera, environmental factors, like changes in lighting (e.g. car headlights), trees or bushes moving in the wind, and shifting shadows throughout the day can cause pixel changes outside your inactive zones, triggering alerts.

To minimise false triggers:

• Adjust the camera angle.
• Consider seasonal changes in vegetation and lighting.
• Regularly update your Activity Zones photo to accurately select the areas you don’t want the camera to detect motion in.

For more information, learn how to configure and troubleshoot Activity Zones.