If you experience difficulties selecting or switching the network coverage type for your Outdoor 4 camera, verify:
- The camera is at least 4 feet (1.20 m) away from the Sync Module XR.
- The camera is within 100 feet (30 m) of your Wi-Fi network.
If the camera is further than 100 feet (30 m) from your Wi-Fi network, temporarily move it closer and attempt to select the network coverage type again.
To select your camera’s network coverage type:
- From the Home Screen, tap the More (...) button located in the lower-right corner of the camera’s thumbnail image.
- Tap Device Settings.
- Tap General Settings.
- Under Network, select Camera Network.
- From the Network Selection screen, choose either Wi-Fi, Extended Range (XR) or Extended Range Plus (XR+), then tap Save.
- If using Extended Range on more than one camera, both must be of the same type (XR or XR+). For information on switching your camera’s network coverage type, visit Switching Network Coverage Type for Outdoor 4 Cameras.
If you’re still experiencing difficulties selecting your camera’s network coverage type, delete the camera from your system and readd it. During setup, you’ll be prompted to select the network coverage type for the camera again.
Frequently Asked Questions
Which regions can I use Sync Module XR and Extended Range in?
Sync Module XR and Extended Range can only be used in the United States and Canada. If you’re located outside these regions, Sync Module XR isn’t available for purchase or use.
DeleteHow many Outdoor 4 cameras can I connect to Extended Range?
Extended Range is available exclusively for Outdoor 4 cameras, with a limit of 10 cameras using Extended Range at the same time per Sync Module XR. If using Extended Range, all cameras must be of the same network type (XR or XR+).
Up to two Sync Module XRs can use Extended Range per account, allowing for a total of 20 Outdoor 4 cameras using Extended Range. Once this limit has been reached, Extended Range cannot be selected for additional Sync Modules or cameras. Learn more about Extended Range.
DeleteCan I use a combination of XR and XR+ network coverage types for my Outdoor 4 cameras?
You cannot mix Extended Range (XR) and Extended Range Plus (XR+) network coverage types for your Outdoor 4 cameras on the same Sync Module XR. If you’re using Extended Range on more than one camera, all cameras must be of the same type (either XR or XR+).
However, you can use different Extended Range types with separate Sync Module XRs, such as one with cameras connected to XR and another with cameras connected to XR+. A maximum of two Sync Module XRs can use Extended Range at the same time per account.
DeleteIs two-way talk available with Extended Range coverage?
Two-way talk is supported with Wi-Fi and Extended Range (XR) coverage types. However, it isn’t available with Extended Range Plus (XR+) coverage.
DeleteWhich video quality options are available for XR and XR+ coverage?
The table below outlines the different network coverage type options, along with their supported distances and video quality.
Note: Two-way talk isn’t available with Extended Range Plus (XR+) coverage.
| Coverage | Distance* | Supported Video Quality |
|---|---|---|
| Wi-Fi | Up to 150 feet (45 m) | 1080p (Best), 720p (Standard), 360p (Saver) |
| Extended Range (XR) | Up to 250 feet (76 m)** | 1080p (Best), 720p (Standard), 360p (Saver) |
| Extended Range Plus (XR+) | Up to 400 feet (121 m)** | 720p (Standard), 360p (Saver) |
**Actual coverage may vary. Performance may vary due to application, building materials, environment, interference or accessories. Distances are measured through one exterior wall. Provided distances are for guidance only.