If you experience difficulties selecting or switching the network coverage type for your Outdoor 4 camera, verify:
- The camera is at least 4 feet away from the Sync Module XR.
- The camera is within 100 feet of your Wi-Fi network.
If the camera is farther than 100 feet from your Wi-Fi network, temporarily move it closer and attempt to select the network coverage type again.
To select your camera’s network coverage type:
- From the Home Screen, tap the More (...) button located at the bottom right corner of the camera's thumbnail image.
- Tap Device Settings.
- Tap General Settings.
- Under Network, select Camera Network.
- From the Network Selection screen, choose either Wi-Fi, Extended Range (XR), or Extended Range Plus (XR+), then tap Save.
- If using Extended Range on more than one camera, both must be of the same type (XR or XR+). For information on switching your camera’s network coverage type, visit Switching Network Coverage Type for Outdoor 4 Cameras.
If you’re still experiencing difficulties selecting your camera’s network coverage type, delete the camera from your system and re-add it. During setup, you will be prompted to select the network coverage type for the camera again.
Frequently Asked Questions
In which regions can I use Sync Module XR and Extended Range?
Sync Module XR and Extended Range can only be used in the United States and Canada. If you are located outside of these regions, Sync Module XR is not available for purchase or use.
DeleteHow many Outdoor 4 cameras can I connect to Extended Range?
You can connect up to two Outdoor 4 cameras to Extended Range per Sync Module at the same time. If using Extended Range on more than one camera, both must be of the same type (either XR or XR+). Sync Module XR supports a total of up to 10 cameras. After connecting two cameras to Extended Range, additional cameras can still be connected using Wi-Fi coverage. Learn more about Extended Range.
DeleteCan I use a combination of XR and XR+ network coverage types for my Outdoor 4 cameras?
You cannot mix Extended Range (XR) and Extended Range Plus (XR+) network coverage types for your Outdoor 4 cameras on the same Sync Module XR. If you are using Extended Range on more than one camera, both must be of the same type (either XR or XR+).
However, you can use different Extended Range types with separate Sync Module XRs, such as one with cameras connected to XR and another with cameras connected to XR+. A maximum of two Sync Module XRs can use Extended Range at the same time per account.
DeleteIs two-way talk available with Extended Range coverage?
Two-way talk is supported with Wi-Fi and Extended Range (XR) coverage types. However, it is not available with Extended Range Plus (XR+) coverage.
DeleteWhat video quality options are available for XR and XR+ coverage?
The table below outlines the different network coverage type options, along with their supported distances and video quality.
| Coverage | Distance* | Supported Video Quality |
|---|---|---|
| Wi-Fi | Up to 150 feet | 1080p (Best), 720p (Standard), 360p (Saver) |
| Extended Range (XR) | Up to 250 feet** | 720p (Standard), 360p (Saver) |
| Extended Range Plus (XR+) | Up to 400 feet** | 360p (Saver) |
**Actual coverage may vary. Performance may vary due to application, building materials, environment, interference, or accessories. Distances are measured through one exterior wall. Provided distances are for guidance only.
Note: Two-way talk is not available with Extended Range Plus (XR+) coverage.
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